Returns and Refunds

We hope you and your dog love your FELL DOG® products. If something is not quite right, please contact us at bark@felldog.com

Online returns

You may cancel an online order within 14 days of receiving it. After notifying us, you have a further 14 days to return the item.

Please email bark@felldog.com before returning anything and include your order number. If an item is faulty, damaged or incorrect, please also include photographs where possible.

Condition of returned items

Please carefully try the product on your dog indoors, as you would examine it in a shop.

Please return it:

• Clean and free from dog hair, odours and marks

• Unworn outdoors

• With its original tags attached

• With its original packaging

We may reduce the refund if an item has been handled beyond what is reasonably necessary to check its fit and suitability - for example, if it has been worn outdoors, has dog hair on it, or is soiled or has missing labels.

Return postage

You are responsible for the cost of returning an unwanted item or an item that does not fit.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. We will arrange the return or reimburse reasonable return postage costs.

Size exchanges

If you need a different size of the same product, please email us and then place a new order for the required size through our website.

Once the original item has been returned and accepted, we will refund the returned item and the standard delivery charge applied to the replacement order.

Refunds

Refunds will be made to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back, whichever occurs first.

Where a discount code or promotional offer was applied, we will refund only the discounted amount actually paid for each returned product.

If you cancel and return your complete order, we will refund:

• The amount paid for the returned products, after any discount

• The original standard delivery charge

If you selected a more expensive delivery service, we will refund only the equivalent cost of standard delivery.

No original delivery cost will be deducted where an order qualified for free delivery.

Original delivery charges are not normally refunded when only part of an order is returned because the remaining products have still been delivered.

Purchases from FELL DOG® stockists

Products purchased from one of our stockists must be returned directly to that stockist in accordance with its returns policy.

If the product is faulty and you need assistance, please contact us at bark@felldog.com.

Event purchases

If you purchased directly from FELL DOG® at an event, please contact us within 14 days of purchase. 

Change-of-mind returns must be clean, unused and in a re-saleable condition, with proof of purchase.

Faulty products

Your statutory rights are not affected by this policy. If a product is faulty, damaged, not as described or not fit for purpose, please contact us so that we can put things right.